Frequently Asked Questions

Answers to common questions about LumaFonds® Garments, production, shipping and support.

Are LumaFonds garments made to order?

Most LumaFonds garments are made to order. This allows us to work with greater control, attention and consistency.

What is the production time?

Production usually takes 4–6 weeks before shipment. In some cases, timelines may vary depending on the garment or production schedule.

What materials are used?

Materials vary by garment. Where relevant, material details are listed on the product page. If you have a specific question about composition or construction, feel free to get in touch.

Do you accept returns?

Returns are only accepted for verified issues such as a production defect, material fault or construction problem, in line with our stated policy. For full details, please refer to our Shipping & Returns page.

Do you offer production for brands or projects?

Yes. LumaFonds also supports selected B2B / custom production requests for brands, teams and structured projects. You can find more information on our Production for Brands page.

How can I get in touch?

For general questions, partnership inquiries or production requests, please contact us through the Contact page or use the relevant email address listed there.

Do you keep items in stock?

Most pieces are not held as standard stock. LumaFonds works primarily through controlled production rather than mass availability.

Can I ask questions before ordering?

Yes. If you need clarity before placing an order, you are welcome to get in touch first.